TERMS AND CONDITIONS
This website is operated by ‘tis the. Throughout the site, the terms “we”, “us” and “our” refer to ‘tis the. ‘tis the offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
- ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least 18 years of age to register and use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the service, violate any Australian laws (including but not limited to copyright laws).
You must not transmit any worms, viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
- GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.
- ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
- MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
- SUBSCRIPTION SERVICES AGREEMENT
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, nor do we make any guarantees on the suitability of products for any medical conditions, allergies or dietary requirements.
When making an order to purchase any items from our website or to subscribe to future orders, you must follow the instructions on the website as to how to make your order before you submit it to the website.
You may purchase a One Off box or a recurring Seasonal box,. The One Off box is a one off payment. The recurring Seasonal box will automatically renew every three months with payment on the 15th of the month prior to the receipt of the box. All recurring Seasonal and Annual subscriptions automatically renew until cancelled through the website. Unless a subscription is cancelled prior to the billing date or subsequent subscription period, the subscription automatically renews for a further subscription period and you will be charged the subscription price. One off box purchases and eGift Cards do not automatically renew.
You must review your order carefully before placing it. Once an order for a subscription is confirmed and the subscription price paid (including any gift purchases of a subscription), we will not provide a refund of the subscription price unless we cancel or are unable to fulfil your order. In this case, we will provide a full refund of the whole or part of the subscription price depending on whether you have previously received boxes during your subscription. On delivery of the order, you may be required to sign for delivery, unless you grant us ‘authority to leave’ in the notes section at checkout. You agree to inspect the order for any damage or missing items before you sign for delivery.
We do not accept returns of boxes or individual products unless agreed by both parties. If you intend to seek a refund or replacement, please email firstname.lastname@example.org. Please include the order number and reason for the return, and provide photographic evidence of any visible damage to the item/s. We must receive notice of a damaged or incomplete shipment within two weeks of receipt of delivery (as shown delivery receipt). We do not refund any opened or used products. Any refunds or replacements are made solely in our discretion.
We aim to deliver within the time indicated by us at the time of your order but we cannot guarantee any delivery dates. We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Seasonal boxes ordered in advance of the next season will be shipped in the second week of the season – June, September, December & March. Boxes ordered during the season will be shipped once the order payment has been confirmed.
‘tis the uses the services of third party carriers for delivery of your boxes. You acknowledge that all boxes delivered to you from us will be delivered using a third party carrier and you accept that all title in and risk to the box will pass to you upon the third party carrier being given possession of the box by us. We are not responsible for any breakage or damage to the box or any products during delivery and expressly excludes any liability in relation to this.
- ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your shipping address, email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Should you provide incorrect address information, we are not responsible for tracking down and locating your missing boxes. You will also be responsible for paying any costs incurred in Return to Sender and Re Delivery of your Order.
- THIRD-PARTY LINKS
Certain content, products and services available via our service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
- USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. Unless otherwise stated, should we run a competition which you provide information, separate terms will also be provided that will govern the competition.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or which violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
- PERSONAL INFORMATION
- ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.
- PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.
- DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall ‘tis the, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless ‘tis the and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).
- ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
- GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Victoria. Both we and you hereby submit to the non-exclusive jurisdiction of the courts of Victoria.
- CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
- CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com
How long will my order take to arrive?
Your ‘tis the box will be shipped by Australia Post eParcel and will take 5 - 7 working days, up to 10 working days to Western Australia. Delivery to PO Boxes, Parcel Collect and Parcel Lockers is available.
Once your order is despatched you will receive an email from us saying your box is being shipped, then a second email from Australia Post with your Tracking Details. This Tracking Number belongs to Australia Post and is for you to follow your box all the way from us to you within the Australia Post Portal https://auspost.com.au/mypost/track/#/search
It is your responsibility to track your box via Australia Post and check your box is moving. If more time than our advertised 7-10 business days has passed and you still have not received your box you should check your Tracking Details again with Australia Post and if necessary lodge an online enquiry using your Tracking Number.
If you are not at home to receive your box it will be taken to your local Post Office. Because of the current congestion at Post Offices it is CRITICAL that you collect your box within 7 days. Post Offices are not always able to hold packages for the usual 10 days due to the enormous amount of parcels being processed.
If you do not collect your box from the Post Office in the designated time and is Returned to Sender - and you wish for your box to be returned to you again you will be charged the initial Return Fee of $18.95 PLUS a second Return Fee of $18.95.
What if my order hasn't arrived in the estimated time?
Please note that our shipping guidelines are based on the estimated time of arrival from the despatch date, not the date your order is placed.
Our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
If more time than our advertised 7-10 business days has passed and you still have not received your box you should check your Tracking Details again with Australia Post and if necessary lodge an online enquiry using your Tracking Number.
Who will deliver my parcel?
Your parcel will be sent via Australia Post eParcel.
How to track your parcel with Australia Post:
Once your box has been despatched from ‘tis the box Melbourne Warehouse you will receive an email from Australia Post with your Tracking Number advising your box has been received and scanned by Australia Post.
2. Enter this tracking number at http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678
If you have been through these processes and still cannot locate your parcel, please email us at firstname.lastname@example.org
Ways to ensure you don't miss your delivery:
Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").
Can I track my box?
Yes. When you order your box,‘tis the boxwill email you an Order Confirmation. Then when your box leaves our warehouse you will receive full Tracking Details from Australia Post. You can follow the progress of your box all the way from us to you. It is your responsibility to track the delivery of‘tis the boxvia the Tracking Details supplied by Australia Post at the time of despatch.
Where will my box be taken if I’m not home?
If you are not at home to receive‘tis the box, and you have not left instructions to leave your box unattended, Australia Post will leave a card advising you where your box has been taken for you to collect. This will always be your local Post Office where you normally pick up parcels. You will need your Tracking Number and ID to collect your box from the Post Office. Australia Post will hold your box for a maximum of 10 days after which it will be returned to 'tis the box at a cost of $18.95.If you wish for your box to be returned to you again you will be charged the initial Return Fee of $18.95 PLUS a second Return Fee of $18.95.
Do you ship outside of Australia?
‘tis the box is your first health, beauty & lifestyle subscription box made by Australians for Australians. One day we’ll share the love outside of Australia, but for now, ‘tis the boxis just for us Aussies.
Will I be charged for shipping?
We offer FREE shipping on all Recurring Seasonal Subscriptions for our 4 Seasonal Boxes. FREE Shipping does not apply to individual products, Bundle Boxes, Unwrapped Boxes and Build a Boxes. All orders other than our four seasonal boxes incur a Flat Rate Shipping Fee of just $12.95 Australia-wide. This is significantly less than the actual cost.
NOTE - As of June 2022 we are not offering new Recurring Subscriptions until further notice. This is due to suppliers' difficulties in meeting our quantity requirements on time.
What is a Bundle Box?
In addition to our seasonal boxes we also release a limited number of Bundle Boxes. Bundle Boxes are a unique combination of products not seen together in our seasonal boxes and represent amazing value!
How do I order a Bundle Box?
To order a Bundle Box simply go to our website and Click on Bundle Box Sale in the top banner. You'll see a constant changing range of boxes right there.
How much is a Bundle Box?
Currently our Bundle Boxes range from $59.95 to $69.95 and represent MINIMUM savings of 60%!
Can I always buy a Bundle Box?
Yes! Due to the popularity of our Bundle Boxes they are available all the time and they change all the time!
Can I request for a personalised note to go inside my box to a friend?
Yes we are happy to include a note in your box but please include this when you place your order. We ship our boxes daily - so if there is a delay between placing your order and requesting a note your box could travel without the note.
How do I log in?
Pop onto tisthe.com and click on Member Login at the top of the page. Enter the email address and password you signed up with and you will see your full subscription dashboard.
If for some reason you can not log in this is most likely because you did not physically activate your account when you first signed up with us. Check your inbox at the time you signed up for our email inviting you to activate your account or email us at email@example.com and we will resend your activation email.
NOTE - As of June 2022 we are not offering new Recurring Subscriptions until further notice.
How do I update my billing and shipping information?
It’s important to keep your Billing and Shipping Details up to date. Any errors will significantly delay the delivery of your box, or your box even being lost.
To update your details:
1. Log in to your Account
2. Click on Manage Subscription
3. To edit your address Click on Address and Shipping Information and then Click Edit
4. To edit change Payment Details Click on Payment Information and then Click Edit.
How do I reset my password?
If you forget your password – we all do it! – pop onto tisthe.com click on the drop down menu, click on Member Log In, select Reset Password and we’ll send you an email with a link to reset your password.
If you’re still having difficulties, drop us an email and we’ll help you get sorted. Email us at firstname.lastname@example.org
Do you take returns or exchanges?
tis the box purchases are final sale and non-refundable. We do not accept returns or exchanges on boxes, box items, additional box purchases, or shop/edit sale orders. Any returns made to us will not be eligible for a refund. Should any goods be faulty, we will gladly replace as per Australian law.
Customer Service Response times
Please allow up to 2 business days for email responses via email@example.com. If your enquiry is urgent please Direct Message us through our Instagram or Facebook.