FAQ

Shipping Method

Your ‘tis the box will be shipped by Australia Post eParcel and will take 5 - 7 working days, up to 10 working days to Western Australia. Delivery to PO Boxes, Parcel Collect and Parcel Lockers is available.

Once your order is despatched you will receive an email from us saying your box is being shipped, then a second email from Australia Post with your Tracking Details. This Tracking Number belongs to Australia Post and is for you to follow your box all the way from us to you within the Australia Post Portal https://auspost.com.au/mypost/track/#/search

It is your responsibility to track your box via Australia Post and check your box is moving. If more time than our advertised 7-10 business days has passed and you still have not received your box you should check your Tracking Details again with Australia Post and if necessary lodge an online enquiry using your Tracking Number.

If you are not at home to receive your box it will be taken to your local Post Office. Because of the current congestion at Post Offices it is CRITICAL that you collect your box within 7 days. Post Offices are not always able to hold packages for the usual 10 days due to the enormous amount of parcels being processed.

If you do not collect your box from the Post Office in the designated time and is Returned to Sender - and you wish for your box to be returned to you again you will be charged the initial Return Fee of $18.95 PLUS a second Return Fee of $18.95.

Please note that our shipping guidelines are based on the estimated time of arrival from the despatch date, not the date your order is placed.

Our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.

If more time than our advertised 7-10 business days has passed and you still have not received your box you should check your Tracking Details again with Australia Post and if necessary lodge an online enquiry using your Tracking Number.

Your parcel will be sent via Australia Post eParcel.

Once your box has been despatched from ‘tis the box Melbourne Warehouse you will receive an email from Australia Post with your Tracking Number advising your box has been received and scanned by Australia Post.

2. Enter this tracking number at http://auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678

If you have been through these processes and still cannot locate your parcel, please email us at hello@tisthe.com

Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

Yes. When you order your box,‘tis the boxwill email you an Order Confirmation. Then when your box leaves our warehouse you will receive full Tracking Details from Australia Post. You can follow the progress of your box all the way from us to you. It is your responsibility to track the delivery of‘tis the boxvia the Tracking Details supplied by Australia Post at the time of despatch.

If you are not at home to receive‘tis the box, and you have not left instructions to leave your box unattended, Australia Post will leave a card advising you where your box has been taken for you to collect. This will always be your local Post Office where you normally pick up parcels. You will need your Tracking Number and ID to collect your box from the Post Office. Australia Post will hold your box for a maximum of 10 days after which it will be returned to 'tis the box at a cost of $18.95.If you wish for your box to be returned to you again you will be charged the initial Return Fee of $18.95 PLUS a second Return Fee of $18.95.

‘tis the box is your first health, beauty & lifestyle subscription box made by Australians for Australians.  One day we’ll share the love outside of Australia, but for now, ‘tis the boxis just for us Aussies.

We offer FREE shipping on all Recurring Seasonal Subscriptions for our 4 Seasonal Boxes. FREE Shipping does not apply to individual products, Bundle Boxes, Unwrapped Boxes and Build a Boxes. All orders other than our four seasonal boxes incur a Flat Rate Shipping Fee of just $12.95 Australia-wide. This is significantly less than the actual cost.

NOTE - As of June 2022 we are not offering new Recurring Subscriptions until further notice. This is due to suppliers' difficulties in meeting our quantity requirements on time.