Everything you need to know
Plans and Features
‘tis the box comes out every season – that’s four times a year – Spring, Summer, Autumn and Winter.
You can purchase a One-Off box for $89.95 plus Standard Shipping of $12.95 or sign up for a Recurring Seasonal Subscription for $89.95 with FREE Shipping. Seasonal Subscribers also receive 30% off all individual products in the ‘tis the Shop as a gift from us to you.
Each and every way, ‘tis the box will contain a minimum of $275 retail value of the most up to date, must have products in health, beauty & lifestyle. Each box is hand curated by our expert shoppers in Australia, who have dedicated themselves to finding you the very best, most up to date products you won’t want to live without.
That’s $275 worth (minimum) of the best in health, beauty & lifestyle for just $89.95 one, two, three or four times a year as you choose.
And that’s a promise.
Once you have selected your box you will be asked if this is a One Off purchase or you wish to sign up as a Recurring Seasonal Subscriber. If you are purchasing a One Off Box you do not need to create an Account.
If you sign up as a Recurring Seasonal Subscriber you will be asked to create an Account with your email and password.
We will also send you an email inviting you to activate your account. It is very important that you activate your account so that you can continue to log in and manage your subscription in the future. If you do not activate your account you will not be able to customise your future boxes.
When you have chosen your box you will be directed to our Checkout and asked to enter your Shipping, Billing and Payment details. Please take special care in entering these details and double check they are 100% correct. Any errors could delay your box being despatched.
As soon as you have placed your order and checked out you will be charged accordingly and receive a confirmation email from us welcoming you to the ‘tis the box family. We will ask you to check your order again, confirm your address details and put hello@tisthe.com in your address book so you can receive important notifications from us.
When you sign up for the Recurring Seasonal Box you will be charged $89.95 straight away for the current season’s box. You won’t pay shipping. When the next season comes around, we will email giving you priority pick to customise your box and your credit card will be automatically charged $89.95 on the 15th of the month (prior to the next season). You do not have to re-enter your credit card details or resubscribe.
If you do not want the new season box you MUST CANCEL your subscription before the Billing Date of the 15th of the month. Otherwise your credit card will be automatically deducted on the 15th of the month and we will automatically choose a box for you. This is not refundable.
You can choose from a One Off purchase or a Recurring Seasonal Subscription. All give you access to the same must have health, beauty & lifestyle items. All offer great value.
One Off Box $89.95
‘tis the seasonal boxes are beautifully designed and filled with 7 premium health, beauty & lifestyle must-have products. Each ‘tis the subscription box will be valued at a minimum of $275 RRP.
If you want to try one seasonal box before committing to more that’s OK! Just order a One Off Box for $89.95 plus Standard Shipping of $12.95. We won’t keep your credit card details. And you can always come back and order the next season and the next season and the next…
Just remember each seasonal box is first in first served and our Recurring Seasonal Subscribers get first pick.
Recurring Seasonal Subscription $89.95
If you sign up for the Recurring Seasonal Subscription, you'll pay $89.95 for each seasonal ‘tis the box with FREE Shipping plus 30% off all products in the ‘tis the box Shop. Your membership automatically renews each season unless you decide to cancel before your upcoming bill date. PLUS as a VIP member we will email you before your next box ships to give you first pick.
Note for Recurring Seasonal members: Your subscription automatically renews each season unless you decide to cancel before your upcoming bill date.
We love our ‘tis the box family so we are constantly thinking of nice things to do for you. We currently give all Seasonal Subscribers a very special 30% off discount in ‘tis the Shop. This discount applies to all individual products – not boxes. For Seasonals that’s 30% off for the current season you are subscribed to.
Each season you can choose 2 Custom products in your box, plus receive an additional 5 Core products that we’ve carefully curated for you.
To make it easy for you, we have created four unique boxes. You just choose the box containing the 2 products which you like most and we’ll take care of the rest.
‘tis the box will always contain 7 must have products in health, beauty & lifestyle valued at a minimum of $275 retail.
That’s a promise.
Each box is hand curated by our expert shoppers in Australia, who have dedicated themselves to finding you the very best, most up to date products you won’t want to live without.
1. Go to tisthe.com
2. If you are a current or past Subscriber, Log In to your account with your email and password.
3. Click on Manage Subscriptions
4. Click on Manage Upcoming Orders
4. Click on Edit Selections.
5. This will take you to the customisation section where you can choose your personalised box.
6. When you have selected your box remember to click the Save button. Be careful to only have one box ticked. You can not have 2 boxes ticked. Simply unclick the box you don't want and click the one you do want. Always push Save at the end.
7. If you are NOT a current or past Subscriber simply click on Get the Box, Click on the Box you want, then Select how you wish to purchase your box - Recurring Seasonal Subscription or Once-Off Purchase and follow the prompts to select your box and checkout.
When you have selected your box remember to click the Save button. Be careful to only have one box ticked. You can not have 2 boxes ticked. Simply unclick the box you don't want and click the one you do want. Always push Save at the end.
If you ever have difficulty customising or with any part of your order, please email us at hello@tisthe.com. We generally reply within 48 hours. If you have made a genuine error we are here to help you.
Shipping
Shipping Method
Your ‘tis the box will be shipped by Australia Post eParcel and will take 5 - 7 working days, up to 10 working days to Western Australia. Delivery to PO Boxes, Parcel Collect and Parcel Lockers is available.
Once your order is despatched you will receive an email from us saying your box is being shipped, then a second email from Australia Post with your Tracking Details. This Tracking Number belongs to Australia Post and is for you to follow your box all the way from us to you within the Australia Post Portal https://auspost.com.au/mypost/track/#/search
It is your responsibility to track your box via Australia Post and check your box is moving. If more time than our advertised 7-10 business days has passed and you still have not received your box you should check your Tracking Details again with Australia Post and if necessary lodge an online enquiry using your Tracking Number.
Please note that our shipping guidelines are based on the estimated time of arrival from the despatch date, not the date your order is placed.
Our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
If more time than our advertised 7-10 business days has passed and you still have not received your box you should check your Tracking Details again with Australia Post and if necessary lodge an online enquiry using your Tracking Number.
Your parcel will be sent via Australia Post eParcel.
Once your box has been despatched from ‘tis the box Melbourne Warehouse you will receive an email from Australia Post with your Tracking Number advising your box has been received and scanned by Australia Post.
2. Enter this tracking number at http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678
If you have been through these processes and still cannot locate your parcel, please email us at hello@tisthe.com
Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").
Yes. When you order your box, ‘tis the box will email you an Order Confirmation. Then when your box leaves our warehouse you will receive full Tracking Details from Australia Post. You can follow the progress of your box all the way from us to you. It is your responsibility to track the delivery of ‘tis the box via the Tracking Details supplied by Australia Post at the time of despatch.
If you are not at home to receive ‘tis the box, and you have not left instructions to leave your box unattended, Australia Post will leave a card advising you where your box has been taken for you to collect. This will always be your local Post Office where you normally pick up parcels. You will need your Tracking Number and ID to collect your box from the Post Office. Australia Post will hold your box for a maximum of 10 days after which it will be returned to 'tis the box at a cost of $18.95. If you wish for your box to be returned to you again you will be charged the initial Return Fee of $18.95 PLUS a second Return Fee of $18.95.
‘tis the box is your first health, beauty & lifestyle subscription box made by Australians for Australians. One day we’ll share the love outside of Australia, but for now, ‘tis the box is just for us Aussies.
We offer FREE shipping on all Recurring Seasonal Subscriptions. And a Standard Shipping fee of just $12.95 on all One Off Boxes and individual products from our Store Australia wide.
‘tis the spring 2021 box will start shipping from our Melbourne Metro Warehouse September 1.
Delivery times: Australia Post has advised some delays due border closures. You can also keep up-to-date with Australia Post’s alerts here.
Staying safe:
Our team is working hard to fulfil your order as quickly as possible, while making safety our top priority.
Account
Pop onto tisthe.com and click on Login in the top right hand corner. Enter the email address and password you signed up with and you will see your full subscription dashboard.
If for some reason you can not log in this is most likely because you did not physically activate your account when you first signed up with us. Check your Inbox at the time you signed up for our email inviting you to activate your account or email us at hello@tisthe.com and we will resend your activation email.
It’s important to keep your Billing and Shipping Details up to date. Any errors will significantly delay the delivery of your box, or your box even being lost.
To update your details:
1. Log in to your Account
2. Click on Manage Subscription
3. To edit your address Click on Address and Shipping Information and then Click Edit
4. To edit change Payment Details Click on Payment Information and then Click Edit
If you forget your password – we all do it! – pop onto tisthe.com, click on the drop down menu, select Reset Password and we’ll send you an email with a link to reset your password.
If you’re still having difficulties, drop us an email and we’ll help you get sorted. Email us at hello@tisthe.com
Cancel Subscription
We hate to see you go. But if you do need to cancel your subscription or just take a break from ‘tis the box, it’s important you let us know before your next bill date.
The next bill date is always the 15th of the month immediately prior to the next season.
If you do not cancel before the 15th of the month you will be charged for the next season's box and we will select a box for you. This is not refundable.
If you are cancelling an Annual Subscription you must do so after you have received the last of your 4 boxes and before the next season's billing date which is always the 15th of the month prior to the new season.
Our new season billing dates are:
Autumn Feb 15
Winter May 15
Spring August 15
Summer Nov 15.
All you need to do is log into your ‘tis the dashboard, go to My Subscription and Orders and go to Cancel. We can’t refund you for any paid boxes, but we won’t charge you a cancellation fee. We’ll simply email you a confirmation and stop charging you before the next billing cycle.
If you have any questions, or would like to reactivate your account, we’ll be right here to help you sign back up.
If you are cancelling a Recurring Seasonal subscription you must do so before the next season's billing date as per above.
Unwrapped Boxes
When one Season’s Box sells out and we’re waiting to launch our new Season’s Box we like to put together what we call an Unwrapped Box. It’s called Unwrapped because it’s not in our usual pretty box; instead it’s a plain box but it will contain a variety of our favourite products from our previous boxes. And they represent amazing value!
To order an Unwrapped Box simply go to our website and Click on the Get the Unwrapped Box banner.
The price and contents of our Unwrapped Boxes will change all the time and depend on which of our favourite products we decide to put in the box. Look out on our website for details.
Our Unwrapped Boxes are only available when our Seasonal Boxes are sold out – in between seasons.
Personalised Notes
Due to the high volume of boxes we despatch each season we are not able to accommodate personalised notes inside our boxes.
Contact Us
tis the box purchases are final sale and non-refundable. We do not accept returns or exchanges on boxes, box items, additional box purchases, or shop/edit sale orders. Any returns made to us will not be eligible for a refund. Should any goods be faulty, we will gladly replace as per Australian law.
Please allow up to 2 business days for email responses via hello@tisthe.com. If your enquiry is urgent please Direct Message us through our Instagram or Facebook.
Other
Your privacy is very important to us.
'tis the respects your right to privacy and is committed to safeguarding and protecting your privacy as an online visitor to our website. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
"Personal information" is information we hold which is identifiable as being about you.
1. Collection of personal information
'tis the will, from time to time, receive and store personal information you enter onto our website, provided to us directly, or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
2. How we collect your personal information
'tis the collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
3. Use of your personal information
'tis the may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
'tis the may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
4. Disclosure of your personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of 'tis the, www.tisthe.com, its customers or third parties.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
5. Security of your personal information
'tis the is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
6. Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@tisthe.com.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
7. Technical data
When a user visits our website, our servers automatically record information regarding the User’s browser type, browser language, platform type, IP address, web request, number of clicks, domain names, the amount of time spent on particular pages, the date and time of use of services and interactions with the site. We store technical data through the use of cookies, pixels, or other similar technologies for the following legitimate business purposes: - to diagnose and prevent service or technology problems that are associated with the IP addresses; to help us provide you with customised content and promotions that match your stated preferences; to prepare geographical or other statistical data to help us better serve our Users; to create new features, promotions, and services in connection with the Services; to measure the effectiveness of our advertising campaigns; to monitor the use of the Services; to confirm that Users have visited previously; to keep track of the status of your shopping cart, and to perform other functions on the site.
You can set your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. However, if you set your browser to disable all cookies, some features of the Services may not function properly
8. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that tis the is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
9. Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
10. Questions or complaints
Should you have any questions or complaints about our privacy policy, please feel free to contact us at hello@tisthe.com. We take complaints very seriously and will endeavour to respond as soon as practical to your complaint or questions after receiving written notice.