Your privacy is very important to us.
tis the respects your right to privacy and is committed to safeguarding and protecting your privacy as an online visitor to our website. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
"Personal information" is information we hold which is identifiable as being about you.
1. Collection of personal information
tis the will, from time to time, receive and store personal information you enter onto our website, provide to us directly, or give to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
2. How we collect your personal information
3. Use of your personal information
tis the may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
tis the may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
4. Disclosure of your personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of tis the, www.tisthe.com, its customers or third parties.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
5. Security of your personal information
tis the is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
6. Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at email@example.com.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
7. Technical data
You can set your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. However, if you set your browser to disable all cookies, some features of the Services may not function properly
8. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that tis the is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
10. Questions or complaints
How long will my order take to arrive?
Your ‘tis the box will be shipped by Australia Post eParcel and will take 5 - 7 working days, up to 10 working days to Western Australia. Delivery to PO Boxes, Parcel Collect and Parcel Lockers is available.
Once your order is despatched you will receive an email from us saying your box is being shipped, then a second email from Australia Post with your Tracking Details. This Tracking Number belongs to Australia Post and is for you to follow your box all the way from us to you within the Australia Post Portal https://auspost.com.au/mypost/track/#/search
It is your responsibility to track your box via Australia Post and check your box is moving. If more time than our advertised 7-10 business days has passed and you still have not received your box you should check your Tracking Details again with Australia Post and if necessary lodge an online enquiry using your Tracking Number.
If you are not at home to receive your box it will be taken to your local Post Office. Because of the current congestion at Post Offices it is CRITICAL that you collect your box within 7 days. Post Offices are not always able to hold packages for the usual 10 days due to the enormous amount of parcels being processed.
If you do not collect your box from the Post Office in the designated time and is Returned to Sender - and you wish for your box to be returned to you again you will be charged the initial Return Fee of $18.95 PLUS a second Return Fee of $18.95.
What if my order hasn't arrived in the estimated time?
Please note that our shipping guidelines are based on the estimated time of arrival from the despatch date, not the date your order is placed.
Our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
If more time than our advertised 7-10 business days has passed and you still have not received your box you should check your Tracking Details again with Australia Post and if necessary lodge an online enquiry using your Tracking Number.
Who will deliver my parcel?
Your parcel will be sent via Australia Post eParcel.
How to track your parcel with Australia Post:
Once your box has been despatched from ‘tis the box Melbourne Warehouse you will receive an email from Australia Post with your Tracking Number advising your box has been received and scanned by Australia Post.
2. Enter this tracking number at http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678
If you have been through these processes and still cannot locate your parcel, please email us at firstname.lastname@example.org
Ways to ensure you don't miss your delivery:
Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").
Can I track my box?
Yes. When you order your box,‘tis the boxwill email you an Order Confirmation. Then when your box leaves our warehouse you will receive full Tracking Details from Australia Post. You can follow the progress of your box all the way from us to you. It is your responsibility to track the delivery of‘tis the boxvia the Tracking Details supplied by Australia Post at the time of despatch.
Where will my box be taken if I’m not home?
If you are not at home to receive‘tis the box, and you have not left instructions to leave your box unattended, Australia Post will leave a card advising you where your box has been taken for you to collect. This will always be your local Post Office where you normally pick up parcels. You will need your Tracking Number and ID to collect your box from the Post Office. Australia Post will hold your box for a maximum of 10 days after which it will be returned to 'tis the box at a cost of $18.95.If you wish for your box to be returned to you again you will be charged the initial Return Fee of $18.95 PLUS a second Return Fee of $18.95.
Do you ship outside of Australia?
‘tis the box is your first health, beauty & lifestyle subscription box made by Australians for Australians. One day we’ll share the love outside of Australia, but for now, ‘tis the boxis just for us Aussies.
Will I be charged for shipping?
We offer FREE shipping on all Recurring Seasonal Subscriptions for our 4 Seasonal Boxes. FREE Shipping does not apply to individual products, Bundle Boxes, Unwrapped Boxes and Build a Boxes. All orders other than our four seasonal boxes incur a Flat Rate Shipping Fee of just $12.95 Australia-wide. This is significantly less than the actual cost.
NOTE - As of June 2022 we are not offering new Recurring Subscriptions until further notice. This is due to suppliers' difficulties in meeting our quantity requirements on time.
What is a Bundle Box?
In addition to our seasonal boxes we also release a limited number of Bundle Boxes. Bundle Boxes are a unique combination of products not seen together in our seasonal boxes and represent amazing value!
How do I order a Bundle Box?
To order a Bundle Box simply go to our website and Click on Bundle Box Sale in the top banner. You'll see a constant changing range of boxes right there.
How much is a Bundle Box?
Currently our Bundle Boxes range from $59.95 to $69.95 and represent MINIMUM savings of 60%!
Can I always buy a Bundle Box?
Yes! Due to the popularity of our Bundle Boxes they are available all the time and they change all the time!
Can I request for a personalised note to go inside my box to a friend?
Yes we are happy to include a note in your box but please include this when you place your order. We ship our boxes daily - so if there is a delay between placing your order and requesting a note your box could travel without the note.
How do I log in?
Pop onto tisthe.com and click on Member Login at the top of the page. Enter the email address and password you signed up with and you will see your full subscription dashboard.
If for some reason you can not log in this is most likely because you did not physically activate your account when you first signed up with us. Check your inbox at the time you signed up for our email inviting you to activate your account or email us at email@example.com and we will resend your activation email.
NOTE - As of June 2022 we are not offering new Recurring Subscriptions until further notice.
How do I update my billing and shipping information?
It’s important to keep your Billing and Shipping Details up to date. Any errors will significantly delay the delivery of your box, or your box even being lost.
To update your details:
1. Log in to your Account
2. Click on Manage Subscription
3. To edit your address Click on Address and Shipping Information and then Click Edit
4. To edit change Payment Details Click on Payment Information and then Click Edit.
How do I reset my password?
If you forget your password – we all do it! – pop onto tisthe.com click on the drop down menu, click on Member Log In, select Reset Password and we’ll send you an email with a link to reset your password.
If you’re still having difficulties, drop us an email and we’ll help you get sorted. Email us at firstname.lastname@example.org
Do you take returns or exchanges?
tis the box purchases are final sale and non-refundable. We do not accept returns or exchanges on boxes, box items, additional box purchases, or shop/edit sale orders. Any returns made to us will not be eligible for a refund. Should any goods be faulty, we will gladly replace as per Australian law.
Customer Service Response times
Please allow up to 2 business days for email responses via email@example.com. If your enquiry is urgent please Direct Message us through our Instagram or Facebook.